MaryLynn P Aik

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Verified Reviewer

2020 cancelled concert Nickelback

Bought tickets 4 Nickelback at White River Ampmarheater Auburn, WA. for 9/11/2020 they are going to be here 6/30/2023 can I use my ticket? Customer ID #23224, Invoice # 159237, Ticket request ID # 3303****? Thru PayPal & they are insured. I haven't been contacted. Need info. Please advise ASAP.
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Loss:
$477

Preferred solution: Confirmation that I can use my same tickets that I bought in 2020 on June 30th and have the tickets emailed to me.

Sherry W Usj

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Verified Reviewer
| map-marker Los Angeles, California

Don’t have tickets

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Flat Rate Tickets - Don’t have tickets
Flat Rate Tickets - Don’t have tickets - Image 2
Bought tickets for Rob Thomas then Covid happened and was postponed twice and its next month finally and still have no tickets!!!
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Loss:
$217
Pros:
  • No pros

Preferred solution: My tickets

User's recommendation: Never Never us them!

Carol C Nyo

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Verified Reviewer
| map-marker Ridgecrest, California

Refund

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Flat Rate Tickets - Refund
The show we have been carrying sense 2020 was canceled and we ate trying to get a refund. No one answered email or when you call phone number the mail box is full. Been trying to get answers but no one gives us any information.
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Loss:
$264
Pros:
  • No pros
Cons:
  • No refund and no response
  • No refund on cancelled event

Preferred solution: Full refund

User's recommendation: Buyer beware. I won't use them again.. when show is canceled they should do automatic refund

Anonymous
map-marker Ridgecrest, California

Refund on Celtic Thunder Canceled show

Flat Rate Tickets - Refund on Celtic Thunder Canceled show
Flat Rate Tickets - Refund on Celtic Thunder Canceled show - Image 2
How do i get a refund on Celtic Thunder Tickets sense the show has been canceled. It was due to happen on April 6th but now they canceled Riverside permorming arts center totally. Order date was 3/25/2020 order number 3350****
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Peter J Jtk
map-marker Edmond, Oklahoma

Copy of tickets

I need the code for my tickets to get into the concert on June 28, 2022. My contract # 3355****. Thanks for your assistance Peter Jenkins
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Preferred solution: Deliver product or service ordered

Jen m Jpc

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Full refund of a canceled event

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Flat Rate Tickets - Full refund of a canceled event
Updated by user Dec 14, 2021

i JUST WANT BACK the money that was spent for a CANCELED EVENT! JENNIFER MILLER.....732-864-****...JENMILLER2211@***.COM TOTAL $492.89....TONY BENNETT JULY 11TH, 202* ***% PAID FOR TO FLAT RATE TICKETS IS ON MY ORDERT CONFIRMATION As original seller!

A PROFESSIONAL RESOLVE IN FULL SHOULD OCCUR!

THIS IS GREATLY APPRECIATED! THANK YOU!

Original review Dec 14, 2021
My name is Jennifer Miller, my phone is 732-864-****, my email is jenmiller2211@***.com, my order # is 3365****, MY EVENT IS CANCELED AND HAVE BEEN TRYING FOR 6 MONTHS TO GET A REFUND, $491.89, THE CARD I USED IS NO LONGER ACTIVE, i NEED ASSISTANCE TO RESOLVE ASAP!!!!!! i PURCHASED INSURANCE AS WELL! IO WOULD LIKE TO GET THIS RESOLVED AS YOU HAVE HAD MY MONEY FOR 9 MONTHS, HOW DO WE RESOLVE THIS BEFORE I TAKE THE NEXT STEP, GREATLY APPRECIATED, THANK YOU!!! ORDER PROCESSED 02/26/21. i LOOK FORWARD TO A RESOLVE, THANK YOU!
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Loss:
$492

Preferred solution: Full refund

Mary C Ixe

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Verified Reviewer
| map-marker Butler, Pennsylvania

Refund

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An event got canceled and i cant get my refund due to there phone service. They sent me an email saying i was entitled to the refund and the contact number 818-697-**** goes straight to voicemail box is full. I have tried emailing them again for another contact number. They havent replied. There not denying i am entitled to a refund but not giving me a way to get it either.
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STACIE P Xvs

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Verified Reviewer

Concert Tickets

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Bought 4 tickets to Kane Brown for 2/3/22, got the downloadable tickets however they were QR codes and not barcodes so we were denied entry to the event. This company is a total fraud. I've disputed the charge with my credit card company. I tried the phone number listed on the original invoice and goes straight to a voice mail that is full, so I emailed them @ sales@***.com and it came back as undeliverable/domain unknow. DO NOT BUY FROM THIS COMPANY. I've already informed Event Tickets to remove them as a trusted sales company.
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Loss:
$569

Preferred solution: Full refund

Anonymous
map-marker Spring, Texas

No refund for canceled event

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My event was canceled and after months of trying for a refund, still no luck. The number goes directly to a voice mail that is full.D
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Sandi F Kxc

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Verified Reviewer

Have NOT received my refund on concert tickets for September 17, 2021

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I have been trying to contact Flat Rate Tickets for a full refund on concert tickets I purchased in September 2021. I am a single mom with an autistic son who loves Alan Jackson. I purchased 3 tickets totaling $579.81 and this is the worse company I have ever dealt with. I would appreciate someone to contact me regarding my refund.
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Loss:
$580
Pros:
  • No pros
Cons:
  • No refund on cancelled event

Preferred solution: Full refund

User's recommendation: I would NEVER EVER recommend this company

Pam D Qud

Concert tickets

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Flat Rate Tickets - Concert tickets
I purchased 2 tickets for the Tedeschi Trucks Band for July 1,2022. The purchase was done on my credit card last May 21,2021 on what I thought was a legitimate web site that I found through the Tedeschi search on there upcoming dates. They had been previously scheduled at CMAC performing arts center twice but because of covid they had to keep rescheduling. I do not typically purchase tickets at the tune of $576.60 but wanted to surprise my husband with close up seats as his birthday is on the 4th of July. After my purchase I was told the tickets would arrive when closer to the date of the event, so I also bought the ins. for $34.60 in case covid was still happening. So now I read horrible reviews with Flat Rate and unable to contact anyone I am feeling like this was a total professional scam on consumers. I cant even dispute this on my credit card as it has been to long now. Perfect scam! Does anyone know an answer besides buyer beware?
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Loss:
$611
Cons:
  • No refund
  • No tickets
  • Resend my tickets

Preferred solution: Full refund

User's recommendation: Scam

Brittany T Klu

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Verified Reviewer

Concert cancelled

Bought tickets to The Weeknd, concert rescheduled 3x then cancelled. It has been close to 4 months and no refund. I have sent email after email, no response. I have called and I get a recording that says "mailbox is full" So I'm guessing this company is a complete scam. I will be getting my lawyer involved unless I am contacted soon.
View full review
Loss:
$500
Cons:
  • No working phone number
  • No response
  • Customer service is not what it should be

Preferred solution: Full refund

User's recommendation: Do Not Use This Company

Resolved
Luanne B Nku

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Verified Reviewer

Resolved: Concert

Updated by user Jan 16, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Jan 16, 2022

We have received a refund! I can’t believe it.

Original review Jan 16, 2022
We paid $283 for a concert. It was canceled due to Covid reasons and nothing has been done about refunding us or letting us know if it has been rescheduled. I have called and emailed many times and got nothing back. Before I file a lawsuit I would like to speak to a human. Im extremely upset about this issue and I am sure theres many other customers as well that are just as angry.
View full review
Loss:
$283
Pros:
  • No pros
Cons:
  • No refund and no response
  • No refund

Preferred solution: Full refund

User's recommendation: NEVER USE THIS COMPANY

Resolved
Patricia H Vwr

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Verified Reviewer

Resolved: The worst company ever

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Updated by user Oct 27, 2021

Company fixed the issue and I have been provided with full refund. The day I wrote my review and sent it to Flat Rate tickets, they contacted me and said I would receive a refund within 3-5 days.

They said that the credit card I had used for the original purchase was no longer in their files. I sent them a credit card number and indeed, they sent me a refund. Thank you, Pissed Consumer!

Never would have happened without you. Thank you Flat Rate tickets for finally coming through..

Original review Oct 21, 2021
In January of 2020, I bought tickets to a Beach Boys concert to be held in June of 2020. The concert was postponed until May of 2021, then canceled. Flat Rate tickets had 90 days to refund my money. Still nothing and now its Ocyober. Ive called them numerous times and have emailed. No response. I contacted the California Attorney Generals office. They said they would try to contact Flat Rate, but suggested that I may want to hire an attorney. Flat Rate has no right to keep my money. I want a refund!
View full review
Loss:
$250
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: Do NOT use this company under any circumstances.

David A Icm

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Verified Reviewer
| map-marker Fredericksburg, Virginia

No Answers and No Refund Yet

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I've been emailing and calling the number many times and mailbox is full. This concert was cancelled and trying to get my refund back for quite some time with no answers. I want my refund!!
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Loss:
$472
Cons:
  • Customer service is not what it should be
  • No refund and no response
  • Expensive handling fees

Preferred solution: Full refund

User's recommendation: I definitely do not recommend!

Justin W Zcl

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Have ticket I payed for and couldn't use them

Flat Rate Tickets - Have ticket I payed for and couldn't use them
Flat Rate Tickets - Have ticket I payed for and couldn't use them - Image 2
Flat Rate Tickets - Have ticket I payed for and couldn't use them - Image 3
Flat Rate Tickets - Have ticket I payed for and couldn't use them - Image 4
July 3 for moneybagg yo I pay for some tickets from Ticketmaster who sent me to ticket network and they sent me to yall I pay 489 for those ticket and didnt get a chance to use them all I want is my money back
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Loss:
$489

Preferred solution: Full refund

About

Summary

Flat Rate Tickets is a ticketing company offering tickets to variety of events. Concerts, sports, or theatre, Flat Rate Tickets sells passes to many key happenings around the country. Sports events cover NHL, MLB, NFL, and NBA games. Music performances tickets sold by Flat Rate Tickets are the opportunity to attend hip hop, pop, rock, heavy metal, and country etc music concerts. At Flat Rate Tickets, theatre goers can buy tickets for popular musicals, stunning Broadway, and family shows. From Scrillex and Katy Perry to Maroon 5 and Taylor Swift, buying tickets at Flat Rate is an opportunity to be a part of great shows and the most renowned events in the country.

Flat Rate Tickets reviews and complaints

Flat Rate Tickets is ranked 102 out of 285 in Tickets category

Area Served

USA

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